Welcome to lildecor.shop. Below is a list of Frequently Asked Questions (FAQ) regarding our single-seater chairs, orders, shipping, and after-sales services. We hope this helps you gain a clearer understanding of our shopping process.
- Where do you ship to?
We currently sell and ship exclusively to customers within the United States. We do not offer international shipping services at this time.
- How long does it take for an order to ship?
All orders are processed and scheduled for shipment on the same day payment is confirmed (under normal circumstances on business days).
There may be slight delays during holidays or special periods, but we will process your order as quickly as possible.
- How long does shipping take?
Standard shipping typically takes around 2 days to reach addresses within the United States; actual delivery times may vary slightly depending on the region or specific logistics conditions.
- How can I track my order?
Once your order has shipped, you will receive tracking information that allows you to monitor your delivery progress in real-time via a provided tracking link.
- What is your return policy?
We offer a 30-day return service for eligible orders:
The product has quality defects.
The product was damaged during shipping or was shipped incorrectly.
The product remains unused and its original packaging is intact.
Return requests submitted more than 30 days after delivery cannot be accepted.
- How long does it take to receive a refund?
Once your return has been reviewed and the returned item has been received and verified:
Refunds will be issued back to your original payment method within 3 business days.
The actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment platform.
- Can I return a product if I simply don’t like it?
Provided the item meets the criteria of our return policy—specifically that it is unused and its original packaging is intact—you may request a return (specific cases are subject to review and confirmation by our customer service team).
- How can I contact customer service?
If you have any questions or concerns, please contact us via the following method:
📧 Carl.Gehm@lildecor.shop
Please include your order number in your email so that we can process your request as quickly as possible.
- Special Notice
Due to business restructuring and inventory optimization requirements, certain products are currently undergoing a phased clearance and promotional campaign. We have decided to clear this stock at a loss to resolve outstanding financial obligations. During this period, we are committed to maximizing the efficiency of our order processing and enhancing the overall service experience to provide our customers with the best value-for-money product options.
- FAQ Updates
The content of this FAQ may be updated periodically to reflect current operational conditions. The information presented on this page constitutes the most up-to-date version.