Welcome to lildecor.shop. We are dedicated to providing our U.S. customers with comfortable, high-value single-seater chairs, while ensuring a clear and transparent after-sales experience.
Before completing your purchase, please carefully read this Refund and Return Policy.
I. Return Eligibility (Within 30 Days)
We offer a 30-day return service, effective from the date you receive your order. Returns are eligible under the following circumstances:
The product has quality defects or was damaged during shipping.
The item received differs significantly from the description in your order.
The item is unused and remains in its original, intact packaging (subject to return conditions).
Return requests submitted more than 30 days after receipt cannot be accepted.
II. Return Process
To initiate a return, please follow these steps:
Contact our customer service email to submit a return request.
Provide your order number and a description of the issue.
Once your request is approved by customer service, we will provide the return shipping address.
Ship the item back according to the provided instructions.
We will process your refund once we have confirmed receipt of the returned item.
📧 Customer Service Email: Carl.Gehm@lildecor.shop
III. Refund Details (Processed within 3 Days)
Provided that the return meets our eligibility criteria:
We will initiate the refund process immediately after confirming receipt of the returned item.
The refund will be credited back to your original payment method within 3 business days.
(Please note that the actual time it takes for the funds to appear in your account may vary slightly depending on your bank or payment platform.)
IV. Non-Returnable Items
Returns or refunds may not be supported under the following circumstances:
The item has been used or damaged by the customer.
The return request is submitted after the 30-day return window has closed.
Returns requested for personal reasons unrelated to product quality (e.g., “I don’t like it,” “The size doesn’t fit,” etc.—such cases will be handled according to specific internal policies).
Items returned without prior authorization.
V. Shipping Costs
For returns resulting from quality defects or shipping errors (e.g., receiving the wrong item), we will cover the return shipping costs.
For returns requested for personal reasons, the customer is responsible for covering the return shipping costs (where applicable).
VI. Special Notice
Due to operational adjustments and changes in our inventory structure, certain products are currently undergoing a phased clearance process. Specifically, due to outstanding financial obligations, we have decided to liquidate this inventory at a loss. During this period, we are committed to optimizing our refund and return procedures to enhance processing efficiency and safeguard our customers’ rights and interests.
VII. Policy Updates
This policy may be subject to adjustments based on our operational needs. Any updates or changes to this policy will be published on this page without prior individual notification.